McAfee Troubleshooting

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Downloading Problems

If you experience a problem with downloading the installation file, disable your firewall and try again. If you know how to manage your firewall, you can only open ssl and TCP port 444.

Downloading problems may be caused because your browser is not configured to use a transparent proxy. For instructions on configuring a transparent proxy see Proxies in Huji

Installation Problems

Preexisting Viruses

Failure to install could come from preexisting viruses on the computer. If you are unable to install follow our

instructions on cleaning an infected computer.

Pre-Installation Instructions for IBM and HP Laptops running XP -- Update DLA and RecordNow drivers

On IBM Thinkpads and Hewlett-Packard laptops running Windows XP, a conflict exists between VirusScan Enterprise 8.0i and two system files. This conflict causes a crash during installation of VirusScan 8.0i. For this reason, before installing VirusScan, you need to update your existing Drive Letter Access (DLA) and RecordNow drivers, as described below:

1. Download local versions of DLA and RecordNow software (for more updated software follow links in McAfee's site):
   
   

   IBM Thinkpads IBM's support page for this issue Download IBM DLA update: dla52u.exe and save it to your Desktop. Download IBM RecordNow update: rn732.exe and save it to your Desktop.

   Hewlett-Packard Download HP DLA update: DLA359.exe and save the file to your Desktop. Download HP RecordNow update: rn456u.exe and save the file to your Desktop.

   
   
2. Run the installer for the DLA update, then reboot. If a message states that your DLA version is already up to date, you can skip this step.
   
   
3. After the reboot, run the installer for the RecordNow update, then reboot again. If a message states that your RecordNow version is already up to date, you can skip this step.
   
   
4. Continue the McAfee installation: Installation Instructions
   
   
5. If you've installed McAfee prior to updated the mentioned drivers, refer to your Dept. local supporter, or to one of the support centers.

Full description and advanced support: full article

Starting the McAfee McShield service crashes explorer.exe, freezing the computer.

Follow the instructions:

 Please select an option:

    Safe Mode

    Safe Mode with Networking
    Safe Mode with Command Prompt
    Enable Boot Logging
    Enable VGA Mode
    Last Known Good Configuration
    Debugging Mode
    Disable automatic restart on system failure
    Start Windows Normally
    Reboot
Use the up and down arrow keys to move the highlight to your choice.

Step 2
In the start  menu choose Run, type msconfig and press OK

Step 3
Click the Services tab and uncheck the following items: Mcafee Framework Services Network Associates McAhield Network Associates Task Manager Click OK

Step 4
Restart the computer Download VSE Patch 11 . Unzip it and double click setup.exe Load again msconfig (same as step 2. Click the tab: General. Mark: Normal Startup.. Click OK . Restart the computer.

More info in McAfee's site

Updates Problems

When updating McAfee Virus Scan Enterprise 8.0i manually, you receive the error message:

You will need to Re-Register the OLE32.DLL to Re-Populate the Registry according to the following the instructions:

Step
Press Start-->Run

Step
Type the following command: Regsvr32.exe %Windir%\System32\Ole32.dll Click ok

Step
Click ok

After Installation Computer Returns Common Updater Error:

• Instructions can be found in this link.
• official support can be found here

The simple soultion (recommended on official support) is to download, install and regulary use a small software that improves your Windows performence.
You can download it from here(Costs about 40$ a year).

Other option (From link above, manual update):

• Start your computer and log on as an administrator.
• Click Start button then select All Programs-> Accessories-> System Tools, and then click System Restore.
• In the new window, select Restore my computer to an earlier time option and click Next.
• Select the most recent system restore point from the On this list, click a restore point list, and then click Next.
• Click Next on the confirmation window.
• Restart the computer when the restoration is finished.