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Windows Installer hangs on systems running DLA software and VirusScan Enterprise

Goal and/or Problem Description

Windows Installer hangs on systems running DLA software and VirusScan Enterprise
Cannot uninstall VirusScan Enterprise via Add/Remove Programs
System Performance is very slow after installing VirusScan Enterprise
Windows Installer will not allow removal of applications after installing VirusScan Enterprise

Problem Environment

Changes affecting this Problem

Change information is not available for this solution

Cause of this Problem

Solution 1:

From the Services applet of the Control Panel, disable the McAfeeFramework, Network Associates McShield, and Network Associates McTaskManager services.
Launch REGEDIT and browse to 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'.
Export the McAfeeUpdaterUI key to the desktop as back up and then remove this key from the registry.
Reboot the machine.
Update the Drive Letter Access software and Record Now software versions on the IBM ThinkPad T30 laptop.

The Drive Letter Access CD-RW software can be found at:

http://www-1.ibm.com/support/docview.wss?rs=0&q=DLA&uid=psg1MIGR-40970&loc=en_US&cs=utf-8&cc=us&lang=en

The RecordNow software updates can be found at:

http://www-1.ibm.com/support/docview.wss?rs=0&q=DLA&uid=psg1MIGR-43887&loc=en_US&cs=utf-8&cc=us&lang=en

Solution 2:

If you are unable to disable these services, follow these steps:

Launch REGEDIT and browse to 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'.
Export the McAfeeUpdaterUI key to the desktop as back up and then remove this key from the registry.
Browse to the 'HKEY_LOCAL_MACHINE\SYSTEM\|CurrentControlSet\Services' key.
Export the McAfeeFramework, McShield, and McTaskManager keys to a safe location for backup and then remove these keys from the registry.
Reboot the machine.
Update the Record Now and DLA software from the websites provided in Solution 1 above.
Reboot the machine.
Restore the registry keys removed in Steps 2 and 4.
Reboot the machine again so the services can install properly.
If necessary, from the Services applet of the Control Panel, set the McAfeeFramework, McShield, McTaskManager, and McAfeeUpdaterUI services to "Enabled" and start the services.

Solution ID: NAI35124

Last Modified: 19 Oct 2004

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