Cables - troubleshooting

Choose a category:

Problems in connecting

Choose the Error number:

The modem is already in use

You are already connected. Disconnect your other dialer and then try again to connect.

Error 678: The connection could not be completed because the remote computer did not answer

Error 800: Unable to establish the VPN connection

Try the following solutions :
Check the Host Name	OR	Enable your Local Area Connection	OR	Verify you can reach HUJI server
Open your dialer Click Properties Type in Host name: 132.64.10.2		Right click My Network Places (from the desktop or the Start menu) Click Properties If your LAN connection is disable - double click the LAN		Follow our guide: Windows 7

Authentication error

• Make sure your username is typed in the following format: username%server or if you've registered to the new connecting system: username%ra
  
  
• Retype your password - make sure you are in English and that caps locks key is not pressed.
  

Time out

The system is busy - try to connect later.

Your computer and the remote computer could not agree on PPP control protocols

Windows Vista/7 Load your dialer Click: Properties Click Options Click PPP Settings Uncheck: Negotiate multi-link for single link connections

The PPP link control protocol was terminated

Windows Vista/7 Check your security settings: Open your dialer Click Properties Click Security Data encryption: Choose Optional encryption Mark: Allow these protocols Mark only: Unencrypted password (PAP) Click OK

Problems after connecting

If you connected successfully (check your dialer) and still Internet applications do not connect, try to set DNS.
Choose your system version and follow our instructions:

• Windows Vista/7
• Mac Os 9
• Mac Os X

If you are connected successfully and you can't reach sites with your browser (The problem repeats itself especially when connected behind a router) - try to change your proxy settings according to our guides.

If your browser' behavior is abnormal: slow, "wrong links", loads partial pages, etc. You might have spyware problems.
Use our guides to install and use Spybot Search & Destroy:

• Installation guide
• Usage guide

If you are having problems browsing to certain websites on the internet, you may consider using this utility to adjust your PC's MTU setting. The following instructions are valid for all Windows versions: