ADSL - troubleshooting

Choose a category:

Problems in connecting

Choose the Error number:

Type 1@1 instead of your usual username. If you connect successfully contact our helpdesk. If you still can't connect, call Bezeq support at phone number - 166.

The modem is already in use

You are already connected. Disconnect your other dialer and then try again to connect.

Authentication error

• Make sure your username is typed in the following format: username%ra@huji.
  
  
• Retype your password - make sure you are in English and that caps locks key is not pressed.
  

Time out

The system is busy - try to connect later.

Your computer and the remote computer could not agree on PPP control protocols

Windows Vista/7 Load your dialer Click: Properties Click Options Click PPP Settings Uncheck: Negotiate multi-link for single link connections For more information Click Here

The PPP link control protocol was terminated

Windows Vista/7 Check your security settings: Open your dialer Click Properties Click Security Data encryption: Choose Optional encryption Mark: Allow these protocols Mark only: Unencrypted password (PAP) Click OK

Problems after connecting

If you connected successfully (check your dialer) and still Internet applications do not connect, try to set DNS.
Choose your system version and follow our instructions:

• Windows Vista/7
• Mac Os 9
• Mac Os X

If you are connected successfully and you can't reach sites with your browser (The problem repeats itself especially when connected behind a router) - try to change your proxy settings according to our guides.

If your browser' behavior is abnormal: slow, "wrong links", loads partial pages, etc. You might have spyware problems.
Use our guides to install and use Spybot Search & Destroy:

• Installation guide
• Usage guide

The following instructions are valid for Windows Vista:

The following instructions are valid for Windows 7:

Step
Click Start Type cmd in the search bar and click OK

Step
To view current MTU value type - netsh interface ipv4 show subinterfaces To set MTU value - netsh interface ipv4 set subinterface "Local Area Connection" mtu=1460 store=persistent