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Savion > Troubleshooting- Microsoft Outlook english

 

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Troubleshooting - Savion

Microsoft Outlook

 

 

Change Interface Language  


 
  • Click the Options button
  • Select Regional Settings from the menu


  • Choose the desired lenguage

  • Click the Save button
 
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Names Search

 


 
  • Create a new message
  • Click To...

  • Insert the desired name and press enter (return)
  • To select a person from the search results dubleclick on his name

  • More recipients can be added using another search

  • When done click OK
 
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Problem Opening Attachments (IE7)

 

  • This error appears while trying to open attached files in Internet Explorer 7

  • There are two possible options to resolve this problem:


  • Right click the file using the right mouse botton

  • Select Open in new tab or Open in new window


This option will reset the browser settings, current settings will be lost

  • Select the Tools menu and choose Internet Options
  • Click the Advanced tab

  • Click Reset
  • Click Reset

  • Return to the account and open the file
 
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Limited Web Interface

Access to Savion using a web browser can be made in two types of interface:

  • Full interface - allows access to all of Savion web features

  • Light interface -this interface includes fewer features. In some cases this interface may be faster



Note: users using a browser other then Internet Explorer can only access the light web interface

  • To change the interface mark or unmark Use Outlook Web Access Light during login


 
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Login To Savion

  • Microsoft Outlook 2003/2007
    When logging-in to Savion via Microsoft Outlook 2003/2007, a window with 2 lines will appear with User name and Password fields.

Type your username and password in the following format:

  • Microsoft Outlook 2000/2002
    When logging-in to Savion via Microsoft Outlook 2000/2002, a window with 3 lines will appear with User name and Password and Domain fields (not necessarily in this order)

Type your username, domain and password in the following format:



 
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No Mail Is Received / Calender Not Synchronized


  • To go online click File and unmark Work Offline by clicking it

 

 
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Error Appears After Login


  • If this error appears in Outlook after trying to login the profile must be deleted and then redefined
  • Click the Tools menu and select E-mail Accounts
  • Mark View or change existing e-mail accounts

  • Click Next
  • Select the profile by clicking on it's name

  • Click Remove
  • Click yes

  • Click Finish
  • The profile must now be redefined according to the instructions
 
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Security Alert Appears In Outlook 2007


 

  • This security alert will appear after defining the account in Outlook 2007

  • When you encounter this alert click Yes

  • To prevent this alert from appearing again the Savion security certificate can be installed

  • Right click the link below and choose Save Link As...

 

Link: http://ca.huji.ac.il/bf/savion/savion-cert.cer
  • Click Open
  • Click Install Certificate
  • Click Next
  • Choose Place all certificates in the following store and click Browse...
  • Choose Trusted Root Certification Authorities from the list and click OK
  • Click Next
  • Click Finish
  • Click Yes
Click OK
 
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Send/Receive Error In Outlook 2007


  • This error might appear if you have pressed "No" while a security alert appeared in Outlook

  • Relaunch Outlook and click Yes when the security alert appears

 
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Outlook performance are slow


If your outlook performance is slow using Savion perform the following steps:

  • Go to control panel->( User Accounts and Family Safty)-> Mail-> E-Mail Accounts.
  • Choose yor Savion profile by double-clicking on it.
  • Click More Settings and choose the Connection tab.
  • Click Exchange Proxy Settings
  • Unmark the box Only connect to proxy servers that have this principal name in their certificate: and leave Connect using SSL only box checked.

 
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Last updated: 06/05/2015